Shipping policy

The cost of the delivery of each order will depend on the destination, size and weight of your order. The cost of each delivery method will be clearly stated during the purchase process.

The packages are sent based on DAP (Delivery At Place). In Delivered at place agreements, the buyer is responsible for paying import duties and any applicable taxes, including clearance and local taxes, once the shipment has arrived at the specified destination.

UPS is our courier for international shipments and MRW for national shipments. You will receive an email containing your Tracking Number once your package has been shipped from our warehouse.

During free shipping promotions, the delivery cost will be removed on the final payment page.

Please note, during Sales season orders may take up to 48 additional hours.

Any return request must be communicated to us within 14 days of receipt of the items. When we get the returned items and have them assessed by our internal warehouse team, we will complete the refund within 15 days.

Palomo Spain will make every effort to maintain the website up to date. We cannot, however, guarantee that the items shown are still available. Your order will be handled within 2-3 working days after Palomo Spain receives it, subject to availability.

We do not dispatch orders over the weekend. Any order placed after 11am on Friday will be dispatched the following Monday.

If any of the items you ordered are out of stock, we will make every effort to contact you via the email address you provided when placing your order. If we are unable to contact you or do not receive a response to our email, we will proceed with the remaining items on your order.

We will not provide a substitute product unless you expressly authorize it.

Products purchased online can only be returned to our e-commerce warehouse through the specified channels. Only returns or exchanges of products purchased online are accepted at the Palomo Spain retail location in Cordoba, Spain.

We always hope you to love the pieces you bought from us. If you are unsure about the sizing before buying, email us at customercare@palomospain.com.

If however, you wish to return or exchange your purchase from www.palomospain.com please note the following:

Palomo Spain allows the return within 14 days from the day you bought it on www.palomospain.com

Unless the item is faulty, the cost of returning it to us is your responsibility, and every client should choose their preferred courier company when booking a return. When booking a shipment back to our Warehouse, make sure that it is marked as a "RETURN" on the package.

Our delivery address is:

PALOMO SPAIN SL

Avenida María Auxiliadora S / N

14730, Posadas, Cordoba

Spain

As the item is your responsibility until it reaches us, we recommend sending it through registered mail or any other method that requires signature upon delivery.

Items in your order shipped to countries outside of the European Union may be subject to import taxes, customs charges, and fees imposed by the destination country (“Import Fees”). In the destination country, the recipient of the consignment is the importer of record and is responsible for any Import Fees.

* Orders shipped from Spain to the Canary Islands are also subject to an Import Fee cost. Please inquire to us directly if you have any questions.

You are liable for the original shipping expenses, any Import Fees incurred on the box, and the cost of returning the box to Palomo Spain if you refuse a shipment from Palomo Spain. Your reimbursement will be reduced by this amount. Please send any queries or concerns about shipment and handling to customercare@palomospain.com. +34957631407