Shipping & Payment
The cost of the delivery of each order will depend on the destination, size and weight of your order. The cost of each delivery method will be clearly stated during the purchase process.
The packages are sent based on DAP (Delivery At Place). In Delivered at place agreements, the buyer is responsible for paying import duties and any applicable taxes, including clearance and local taxes, once the shipment has arrived at the specified destination.
UPS is our courier for international shipments and MRW for national shipments.
You will receive an email containing your Tracking Number once your package has been shipped from our warehouse.
During free shipping promotions, the delivery cost will be removed on the final payment page.
Please note, during Sales season orders may take up to 48 additional hours.
If you choose a payment gateway to complete your purchase, then the payment gateway stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.
When ordering, the customer can freely choose to pay for the purchases made at Palomo Spain through:
Stripe: The Customer will fill in the details of their card to produce the purchase. The authorization by the owner of your card (VISA, MASTERCARD or AMERICAN EXPRESS) will produce the direct purchase and confirmation of your place or assistance. This service is offered by stripe.
Paypal: PayPal allows to make online purchases safer by providing a form of payment that does not require the payor or payee to disclose credit card or bank account numbers.
Any return request must be communicated to us within 14 days of receipt of the items. When we get the returned items and have them assessed by our internal warehouse team, we will complete the refund within 15 days.
Palomo Spain will make every effort to maintain the website up to date. We cannot, however, guarantee that the items shown are still available. Your order will be handled within 2-3 working days after Palomo Spain receives it, subject to availability.
We do not dispatch orders over the weekend. Any order placed after 11am on Friday will be dispatched the following Monday.
If any of the items you ordered are out of stock, we will make every effort to contact you via the email address you provided when placing your order. If we are unable to contact you or do not receive a response to our email, we will proceed with the remaining items on your order.
We will not provide a substitute product unless you expressly authorize it.
Products purchased online can only be returned to our e-commerce warehouse through the specified channels. Only returns or exchanges of products purchased online are accepted at the Palomo Spain retail location in Cordoba, Spain.
We always hope you to love the pieces you bought from us. If you are unsure about the sizing before buying, email us at firstname.lastname@example.org.
If however, you wish to return or exchange your purchase from www.palomospain.com please note the following:
Palomo Spain allows the return within 14 days from the day you bought it on www.palomospain.com
Unless the item is faulty, the cost of returning it to us is your responsibility, and every client should choose their preferred courier company when booking a return. When booking a shipment back to our Warehouse, make sure that it is marked as a "RETURN" on the package.
Our delivery address is:
PALOMO SPAIN SL
Avenida María Auxiliadora S / N
14730, Posadas, Cordoba
As the item is your responsibility until it reaches us, we recommend sending it through registered mail or any other method that requires signature upon delivery.
Items in your order shipped to countries outside of the European Union may be subject to import taxes, customs charges, and fees imposed by the destination country (“Import Fees”). In the destination country, the recipient of the consignment is the importer of record and is responsible for any Import Fees.
* Orders shipped from Spain to the Canary Islands are also subject to an Import Fee cost. Please inquire to us directly if you have any questions.
You are liable for the original shipping expenses, any Import Fees incurred on the box, and the cost of returning the box to Palomo Spain if you refuse a shipment from Palomo Spain.
Your reimbursement will be reduced by this amount.
Please send any queries or concerns about shipment and handling to email@example.com. +34957631407
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Alejandro Gómez Palomo all rights reserved. This website and contents included therein, by way of non-limiting way and articles, text, images, logos, trademarks, buttons, software files, slogans, designs, computer programs and their elements (source code, interfaces, applications...), structure, design, commercial names, brands, industrial drawings and any other signs, etc., that are susceptible to industrial and commercial use are subject and protected by law to intellectual and industrial copyright in intellectual property and are owned by PALOMO SPAIN or third party owners of the same whom have authorized PALOMO SPAIN their use on the website. Any kind of exploitation (reproduction, copying, distribution, modification, transformation, removal and handling) of this website without the prior express authorization of PALOMO SPAIN is expressly prohibited.
Under no circumstances should it be understood that licence has been conceded or that these rights have been waived, transferred, wholly or partially leased, and that no right or expectation of a right has been granted to alter, exploit, reproduce, distribute or publicly communicate this content without the explicit prior authorisation of PALOMO SPAIN or the corresponding copyright holders. The existence of hyperlinks on third-party websites does not imply in any case the existence of commercial or trading relations with the owner of the web page hosting the hyperlink, nor the acceptance on the part of PALOMO SPAIN of their content or services.
Access to this website does not imply the acquisition or any ownership rights over the contents contained therein by users, in any case.
Moral rights on articles and doctrinal collaborations, scientific, journalistic or opinion that may be published on this site belong to their respective owners, without prejudice to the intellectual property rights to exploit them may be owned by PALOMO SPAIN by transfer of these authors. PALOMO SPAIN has no responsibility regarding possible violations of intellectual property rights and/or industrial property of third parties caused by the content of the articles and contributions mentioned in the preceding paragraph.
PALOMO SPAIN is not responsible for any damage or loss to persons and/or goods that bring cause methods, theories, ideas, opinions, instructions or recommendations expressed in these articles and contributions.
PALOMO SPAIN reserves the right to interrupt access to its website, as well as the provision of any service through it at any time and without notice, either for technical, security, maintenance or any other cause.
PALOMO SPAIN will not be liable if they have to interrupt the service, delay or malfunction and other problems that have their origin in causes which are beyond the control of PALOMO SPAIN.
The information contained in this website can be no correct, despite efforts to conduct its accuracy and updating. Consequently, PALOMO SPAIN is not responsible for the contents errors or damages arising from its use.
This website can contain links to other websites whose content, usefulness or accuracy can’t be held responsibility of PALOMO SPAIN. The incorporation of a link on this website can’t be considered a recommendation to users to proceed to use, the decision to use them is the responsibility of the latter.
PALOMO SPAIN is not liable for damages arising from the use of this website or its contents, not guaranteeing the lack of viruses or the impossibility of causing damage to the user's computer systems.
PALOMO SPAIN is not responsible for any misuse that may be made of this website.
The conditions of this website and the relations between the user and PALOMO SPAIN is governed by Spanish legislation and jurisdiction.
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Palomo Spain and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.
Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Palomo Spain run credit searches against you that could impact your credit rating.
Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.
As soon as Palomo Spain have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Palomo Spain from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.
You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com
Payment information is processed securely by Klarna. No card details are transferred to or held by Palomo Spain. All transactions take place via connections secured with the latest industry standard security protocols.
Yes. Just go to the Klarna app or log onto Klarna.com and pay off early.
Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com
Once Palomo Spain has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
In the event that your goods have not been received please call Palomo Spain to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
You can log in the Klarna app or at www.klarna.com , where you will find all of your orders and payment schedule information.
Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.